carsale24 Support
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We place great value on transparency and comprehensive support – from the first contact to the handover of the vehicle. That is why we are happy to answer all questions about selling a car with carsale24. In our FAQ section you can get a first impression and, for individual concerns, make use of our non-binding advice.
We sell your car in just a few days.
Convenient. Secure. To the highest bidder.
You list your car in just a few minutes, conveniently on your PC, tablet or smartphone, and in an auction you receive market-appropriate purchase offers from verified car dealers.
The carsale24 service is financed through a commission paid by the dealers – our all-round support is therefore completely free of charge for you as the seller.
An obligation to sell only exists once the price expectation you stated has been achieved. If this is not the case, you can have another bidding round started.
You offer your car to a verified dealer network. It may be an independent used-car dealer, a large car dealership or a small automotive service business.
Through your details and photos, our dealers can get an overview of your car and submit an offer that corresponds to its realistic value.
During a bidding round, dealers have the opportunity to submit binding purchase offers on your used car.
The bidding round lasts 1 to 3 working days.
If the bids fall below the price expectation you stated, you can have another free bidding round started. To do so, get in touch with our support team on +49 40 – 573 083 610.
In most cases this will be the most sensible decision, because that way you achieve the highest sale price for your vehicle. However, you are free to award the sale to another dealer as well.
With the carsale24 service, your data remains protected and you stay anonymous to the buyer until the purchase contract. After the bidding round has been successfully completed and a bid accepted, the contact details are exchanged between you and the verified dealer to whom you sold your car. With your acceptance of the bid, a valid purchase contract arises between you as the seller and the commercial car buyer. You receive the purchase contract quickly and conveniently by email. In doing so, carsale24 ensures a secure sale and clear conditions by providing the legally valid purchase contract, which is legally reviewed and already pre-filled, to both contracting parties.
The pre-filled purchase contract contains the relevant details of both contracting parties. You as the seller receive exactly the same contract as the buyer of your vehicle, so that no discrepancies can arise afterwards. Details of the model and the vehicle condition as well as the agreed sale price are recorded. For your security, the contract also includes the note that the sale takes place with the exclusion of any liability for material defects. This means you cannot be held liable for defects. The purchase contract also sets out in writing the re-registration deadline for the buyer. The date and place of the concluded contract are stated – a signature is no longer required. The contract is always aligned with the most current standards and is legally valid.
By accepting the bid, you bindingly agree to the sale of your vehicle. A valid purchase contract arises for both contracting parties – even without an additional signature. Since only verified car dealers are admitted with us, we guarantee you trouble-free payment, whether by cash payment on site or by bank transfer. Selling a car at carsale24 is convenient and secure.
After the bid is accepted, you and the buyer are immediately sent the pre-filled purchase contract by email. In addition, as a service you receive a checklist for the vehicle handover. In this way we want to ensure that within a few days you have sold your car without complications!
To make it easier for interested car dealers to submit bids, you should make sure that the photos of your vehicle reflect its current condition. To enable an overall impression on the internet, please photograph the following views:
How to create appealing vehicle photos
Vehicle cleaning: give the vehicle a car wash and clean the interior before you take the photos. The time and cost involved usually pay off many times over. In addition, a well-kept appearance conveys good treatment of the vehicle and instils confidence in a good technical condition.
Exterior shots: 3-5 meaningful exterior shots of your vehicle from various angles are sufficient. Photograph the vehicle in a “calm” environment, because colourful backgrounds distract from your vehicle. Photograph accident and old vehicles statically, once from each side and explicitly the damage.
Interior shots: take 2-3 photos of the interior for an overall impression, from outside with the driver’s door open. With close-ups of the instruments, of optional equipment and details, you make your vehicle more interesting and increase the value of your old vehicle.
Photograph damage to fenders, scratches in the paintwork or similar separately and clearly visible. Avoid backlit shots, as any dents are then hard to recognise. The camera should have an image quality of at least two megapixels.
Here are some example photos
To enable your request to be handled quickly and specifically, please select one of the following email addresses:
Phone: +49 40 - 573 083 610 (Mon-Fri 9 am-6 pm)
You can conveniently contact carsale24 Support via WhatsApp.
Scan or click the QR code now and chat via WhatsApp.
With carsale24 you can save yourself the unpopular test drives with every potential buyer. As long as the actual technical condition of the vehicle matches your details, our dealers, as automotive specialists, can quickly identify problems and risks of the vehicle – even without having taken a test drive.
After you have sold your vehicle with carsale24, you receive an email in which you can rate our service. By taking part in this voluntary review, you help us to continuously improve the service and optimise the process.
You can rate our service as well as the buying dealer with 5 stars:
We of course ask for honest information. In the event of a negative review, we take your criticism very seriously in order to further improve our service. The satisfaction of our customers is very important to us. Comfort is our service and our goal is to sell your vehicle quickly, conveniently and securely.
We sell your car in just a few days: Convenient. Secure. To the highest bidder.
Still unsure? No problem! For any further questions, our service team will be happy to help you.
Or arrange an online consultation appointment
